A Mother's Day Promotion in China with WeChat and QR Codes

Unlike a Mother's Day several years ago in Zigong, Sichuan province, I didn't see any fashion shows yesterday in Hengyang, Hunan province. However, I saw some signs of Mother's Day at a few shopping centers and stores. One especially caught my eye because of its use of technology and flowers.

Outside of a shopping center with small clothing stores primarily targeting younger women, there was a Mother's Day promotion. In return for a flower and other possible gifts to give one's mother, people were asked to do two things.

One, people captured an image of a QR code through the mobile phone app for WeChat--called "Weixin" in China.




After the code was read, people found that they were now following the shopping center's WeChat account.




Two, people were also asked to write their name and phone number on a pad of paper.



During the time I was around, there was a constant stream of people going taking the two steps for receiving a free gift (sometimes receiving it in the middle if they signed their names first)--a possible sign of many things, including the popularity of smartphones and WeChat in China. It's definitely not the first instance of using QR codes and WeChat as part of a marketing campaign in China though. The use of a pad of paper instead something more high-tech for collecting names and numbers also raises some interesting issues.

Finally, although I didn't follow their WeChat account or provided my name and number, one of the people working for the promotion gave me a flower and a mousepad.





Since my mother is nowhere near Hengyang, I was not able to give her the gifts as intended. Instead, I passed them on to people I later met. Perhaps they made their way to other mothers.

Brand Names Can Set Expectations Even for Known Imitators in China

In an article in The New York Times about the imitation of well-known international brand names in China's hotel industry (HT Helen Gao), Julie Weed shared a viewpoint from one international hotel:

“We do take steps to protect our brand, " said Sian Griffiths, director of communications for the Hong Kong Peninsula Hotel. “However, we also feel that our target customers are sufficiently discerning not to confuse the Peninsula-branded hotels with the copycats.”

But an example Weed shares shows why The Peninsula Hotels may still have reason for concern:

Li Quan, a pharmaceutical sales representative traveling on business this week in Shanghai, said he knew the Hengsheng Peninsula International Hotel was not part of the international Peninsula chain, but believed it would be an “upscale hotel because of the obvious name resemblance.”

He was disappointed to find “so-so facilities and worse-than-average service,” and said that some domestic hotels tried “to boost their value and brand awareness by sharing names with other reputable hotel chains so they can achieve a make-believe attachment to those hotels.”

Using similar logic as Li, people may also buy mobile phones, such as the iPncne I saw in Yinchuan, even if they are recognized as imitating a well-known international brand. Several years ago in a post about how local rates, fashion, and fakes are relevant to mobile phones in China I shared a relevant example from Shuolong, Guangxi:

Her dream phone was a Nokia. Not because of any concerns regarding fashion but because she believed it would be very reliable and rugged. However, a real Nokia phone was not a possibility given their relatively high price so she wanted to get a fake Nokia phone since it would be cheaper.

Unlike many other examples I've seen of purchasing fake products, her choice of a fake Nokia versus other relatively inexpensive options did not appear to be driven by how others around her would perceive the product. It was about her own internal expectations for what the product could provide to her based on its name - even though it would be a fake.

The hotel and mobile phone examples show if brand X's name is used in some way by an known imitator in China, people can have an expectation that an X-ish level of quality or type of experience will be delivered. If the imitator is then chosen, those expectations may positively color later perceptions, or they may draw attention to any shortcomings. That brand names can have such powerful carryover effects for known imitators is yet another sign of their value.

Surely this effect is not limited to only hotels and mobile phones. And it is one reason why customers' being able to distinguish genuine from imitation isn't necessarily enough for a company to avoid losing business to its imitators.

A Buggy Experience on a Zhanjiang Student's Mobile Phone

At Guangdong Ocean University in Zhanjiang, I met a student who on her own initiative showed me a photo on her mobile phone.

The photo contrasted with a Starbucks photo I saw several days earlier about 1 hour away on a Zhanjiang Normal University student's phone.

Starbucks and a bug are two genuine experiences Zhanjiang students' captured with their mobile phones. On the surface such photos can seem very different, but what they hold in common at deeper levels can be more revealing.

A Starbucks Experience on a Zhanjiang Student's Mobile Phone

While meeting the students at Zhanjiang Normal University who, to varying degrees, were cleaning up a grassy area, I saw that one student's mobile phone had a notable image prominently featured.

I found it notable partly because Zhanjiang does not have any Starbucks stores. But the photo represents a genuine Starbucks experience, something I suspect both the student and Starbucks appreciate, and she took the photo at one of the many Starbucks in Shenzhen, where her family lives.

At least for the moment, the photo likely sets her apart from many other students at her university. But soon they and the girl I saw wearing the Starbucks Gangnam Style shirt will have more of an opportunity to have their own genuine experience when a new Starbucks opens in Zhanjiang. I would not be surprised if the occasion leaves a mark on many other mobile phones.

Selfless Selfies

What do you call a selfie taken by someone dedicated to overcoming selfhood? http://t.co/h039cHyZ79 pic.twitter.com/1W4WoKo92t
— Chris Buckley 储百亮 (@ChuBailiang) February 24, 2014

"Is the self identical with the body?" ~ a question Buddha refused to answer

Prayer and Mobile Phone

At the Wong Tai Sin Temple in Hong Kong

Vivo and the Giant Inflatable Android Robot in Zhuhai

During a recent visit to a shopping district in Zhuhai's Nanping Town, I spoke to salespeople at several stores, each of which sold a variety of mobile phones. Some of what I heard and saw matched up with what I have seen in reports about China's mobile phone market. But some did not.

An example of the former was the apparent popularity of smartphones running the Android operating system. An example of the latter is highlighted in this photo:

Yes, that's a giant inflatable blue Android robot with the logo of BBK's Vivo brand. If you didn't know before, you can probably now guess that Vivo phones run the Android operating system. Vivo is not a Chinese brand often mentioned in the news or always included in charts of mobile phone market share, but salespeople at a couple of mobile phone stores told me Vivo was their top seller. At some other stores it was near the top. And at one store, when I asked the manager to show me something "interesting" after having looked at a Xiaomi phone, without hesitation he brought me over to a case of Vivo phones. I am not able to verify the claims of Vivo sales, but promotions for Vivo were easy to see at several stores in the form of tents or the common-in-China inflatable arch.

There was only one giant Android robot though.

Like the outdoor sales promotions for Xiaomi I saw in the same shopping district, for now this is shared in the spirit of "some of what I saw and heard in one small part of China". Later, I will share a little more in this spirit before discussing recent reports and commentary regarding mobile phone sales in China. I will particularly focus on two brands which have recently received much more media attention than Vivo--Apple and Xiaomi.

Imitation, Creativity, and a Right-Hander's Dream in Chinese Mobile Phones

As I have mentioned many times before (most recently here), a broad variety of mobile phones are designed, made, and sold in China. During a recent visit to Zhuhai's Jida subdistrict, I took a closer look at a store selling phones not made by better known Chinese brands such as BBK, Oppo, Xiaomi, and Gionee. Although some of the phones imitate other brands, some include "micro-innovations" and some can be rather distinctive from phones commonly available in markets outside of China such as the U.S.

Below, I will share four examples of what I found. My intent is simply to stimulate some thought about the mobile phone domain in China.

The iPoone above on the left obviously fits into the "inspired-by-Apple" category--a category in which I regularly spot new designs. The "Think Different" phone I saw in Guangzhou and the iPncne phone I saw in Ningxia also fit in this category.

The phone above on the right has no obvious Apple influence and is just one of the many small clamshell phones available with various images.

The yellow phone on the above right offers a butterfly light show. The shopkeeper made sure I noticed the digital clock on the outside.

The "Dlor" phone on the above left is what most caught my eye that day, so I will provide a few more details about it. These words are above the image of the two hands:

I'm not left-hander
幸福在我的左边
可是........
却不是个左撇子
抓不住你

Numerous instances of the same image with almost exactly the same words can be found on a number of Chinese online sites. However, I was not able to pin down the original source.

One reasonable translation of the Chinese is "Happiness is on my left, but I can't catch you since I'm not left-handed".

If you're now puzzled by the poem or wondering why hands with an extra finger were used (did you notice?), you're not alone. Any Chinese friends I have asked expressed some confusion, and examples of confusion can be found online (in Chinese) as well.

Yes, there are many questions to ask. And all of the above phones raise more general questions such as "What motivated the design?" and "Why would somebody purchase this phone?" The answers to these questions could guide the design of new phones, whether they look like the above phones or not, for people in China and in other markets as well. As I first suggested after seeing the Think Different phone in Guangzhou, even when there are imitations, such phones can be a potential source of valuable insight or inspiration for global mobile phone brands.

Finally, there is one question I will answer now. No, despite it fascinating me, I did not buy the Dlor phone. After all, it doesn't suit me since I'm a left-hander.

Sales Promotions for Hongmi in Nanping, Zhuhai

At the same shopping district where I saw a variety of mobile phones for sale in Nanping, on Saturday evening at least three stores had outdoor sales promotions for Hongmi -- the new budget smartphone from the Chinese brand Xiaomi.

Does this mean there was plenty of loud noise? Yes. Does this mean Xiaomi is topping the sales at most mobile phone stores in Nanping? Based on what I heard and saw at several stores, it doesn't seem so.

In a later post I'll say more about mobile phone sales in Nanping and whether Xiaomi is a threat to Apple as some people have claimed.

Still a Variety of Mobile Phones for Sale in Nanping, Zhuhai

In addition to an Android Store having changed since my visit last year, the selection of mobile phones for sale and which brands were most promoted in a shopping district in Zhuhai's Nanping Town changed as well. I will share here some of what I noticed during two recent visits. It is not intended to be an exhaustive review, and it represents only one shopping district in Zhuhai with a large number of mobile phone stores.

1. Last year many of the stores had Nokia storefront signs, even though they sold a variety of phones. Many, if not all, of those signs have been changed to something else. A few of the stores now have a China Mobile sign similar to the ex-Android Store. Some stores still have Samsung storefront signs.

2. There are several Chinese brand-specific stores for smartphones. For example...

ThL has a brand experience store:

Oppo, a brand that had a striking marketing campaign including Leonardo DiCaprio, has a store:

Zopo has a store as well.

3. Vivo, Doov, Xiaomi, and HTC are all more prominent at stores selling multiple brands.

International brands common elsewhere in the world can be found as well.

4. As before, a variety of cheaper feature phones are available, but I think the selection of Chinese brands differed. The following photo includes Kliton, Ouki, Siwer, Fmee, Youme, Telsom, and others:



For examples of other Chinese mobile phone brands (and some creative imitators) I saw a couple of years ago in southwestern China, see posts from Chengdu here, Zigong here, and Zhaotong here.

To sum it all up: Some of the brands available have changed. The "favorites" have changed. More smartphones are available. What has not changed is the great variety of brands available.

I will have more to say on these points later.

The Fate of the Android Store in Zhuhai, China: Part II

A year and half ago I took a random bus ride in Zhuhai, Guangdong province, and ended up in the town of Nanping. As I explored the area, in a shopping district I stumbled upon a store that caught my eye and wrote about it posts here and here. At the time, there was much buzz about a fake Apple Store in China. As I later pointed out, a large number of unlicensed stores selling Apple's products and to varying degrees looking like Apple Stores could be found throughout China.

However, the store in Nanping seemed especially unique to me. For a refresher, here is the first photo I shared of Zhuhai's Android Store:

Ah, the memories...

Four months later I returned to Nanping and found the Android Store remained and now had a imitator nearby.

Recently, I was able to return to Nanping yet again. For the Android Store's fans, I have some difficult news to share. Although it retains some of its previous spirit, the Android Store had a bit of a makeover:

At least there's an Android inflatable arch.

A number of other nearby stores also had changed to China Mobile storefront signs as well.

Despite the change, Android Store fans may be able to take heart from something else. The imitator down the street remains mostly the same on the outside and in Xiangwan, another part of Zhuhai far away from Nanping, I saw this store one evening:

It didn't only sell phones with Android though.

In a later post, I will provide a look at some of what the above mobile phone store and others in Zhuhai are now promoting and selling. There are some notable differences from last year.

Jailbreaking Your iPhone in Cambodia

Have you arrived in Cambodia from the U.S.? Are you interested in unlocking your iPhone so you can use other mobile service providers? If so, near the Russian Market, a popular tourist destination in Phnom Penh, there are people ready help.

The all-English signs and mention of AT&T, a major provider of mobile phone services for people based in the U.S., especially caught my attention. The small operation serves as an intriguing example of how some in Cambodia are seeking to profit by providing services that may be desired by foreigners.

And I'll leave it at that.


UPDATE:

Actually, I won't leave it at that. Not long after I finished this post, I saw some related news on Wired:

The President Barack Obama administration said Monday that it made “common sense” for Americans to legally have the power to unlock their mobile phones, so they could use them on a compatible carrier of choice without fear of being sued or facing criminal penalties.

This raises some questions about the above business's future. It could be an interesting issue to explore. And I'll leave it at that.

Chinese Ministry Worried About Android's Dominance

Two years ago in the post "Google's Problems in China: Perceptions of a Chinese Internet User in Guiyang", I shared the thoughts of a young Chinese woman to provide another perspective on Google's claim that difficulties in using Gmail in China were due to a government blockage. She didn't believe Google's apparent problems with the Chinese government could be solely attributed to its stance on censorship, as many thought at the time, but that instead they were primarily the result of Google "taking the profits" of domestic companies.

Since then, one bright spot for Google in China has been the immense popularity of the Android mobile operating system. As reported by Reuters, the Chinese government has taken notice:

Google Inc has too much control over China's smartphone industry via its Android mobile operating system and has discriminated against some local firms, the technology ministry said in a white paper...

Analysts said the white paper, which lauded Chinese companies such as Baidu Inc, Alibaba Group and Huawei Technologies for creating their own systems, could be a signal to the industry that regulations against Android are on the horizon.

The article notes that Android has played a valuable role in the growth of China smartphone vendors. Due to this and Google's earlier challenges, it's easy to see irony in Google now being charged with discrimination in China.

But is the white paper a surprise? In a tweet about the article, Beijing-based investor/advisor/writer Bill Bishop wrote "Haha you knew this was coming."

I suspect the young woman in Guizhou would agree.

Mobile Phones for Sale in Nanchang, China

Just two scenes from a little more than a year ago of people selling mobile phones on the sidewalks of central Nanchang--the capital of China's Jiangxi province.

Thinking Outside the Internet

Much of the research for guiding the design of improved and new technologies focuses on how people use existing technologies. However, knowing what people are doing and thinking when they are not using a technology can also be valuable. To provide a sense of how this is true, I will share two examples of research relevant to online services. The first is about a company familiar to many, and the second is about my own research.

In the MIT Technology Review Tom Simonite discussed his involvement in a recent user research project conducted by Google:

For three days last month, at eight randomly chosen times a day, my phone buzzed and Google asked me: “What did you want to know recently?” The answers I provided were part of an experiment involving me and about 150 other people. It was designed to help the world’s biggest search company understand how it can deliver information to users that they’d never have thought to search for online.

Billions of Google searches are made every day—for all kinds of things—but we still look elsewhere for certain types of information, and the company wants to know what those things are.

“Maybe [these users are] asking a friend, or they have to look up a manual to put together their Ikea furniture,” says Jon Wiley, lead user experience designer for Google search. Wiley helped lead the research exercise, known as the Daily Information Needs Study.

If Google is to achieve its stated mission to “organize the world's information and make it universally accessible,” says Wiley, it must find out about those hidden needs and learn how to serve them. And he says experience sampling—bugging people to share what they want to know right now, whether they took action on it or not—is the best way to do it. “Doing that on a mobile device is a relatively new technology, and it’s getting us better information that we really haven’t had in the past,” he says.

In the pursuit of improving its online services, Google is looking beyond its own invaluable data on online behavior and trying to understand its users' needs even when they are not using Google's online services. Read the article here for more thoughts about how this research might impact what Google offers.

Sometimes the "hidden needs" Jon Wiley mentioned can be first suggested in what is openly displayed on a wall. In a post about a dormitory room at Changsha's Central South University of Forestry and Technology, I wrote I would later "provide a small taste of how visiting these rooms can aid in the design of new technologies". One example can seen in the bulletin board I noticed in the back of the room.

The four female students who lived in the room used the board to post notes with their hopes, feelings, questions, and inspirational messages. One note expressed a student's desire to have enough money to treat her roommates to a meal at KFC as she had previously promised. Another expressed a student's sadness due to missing her boyfriend.

So many questions can now be asked, such as:

• Why are they posting these particular messages on this bulletin board?
• Did they also share these thoughts online? If not, why not?
• Do other people post notes in a similar manner?
• Are there other places where they share their thoughts?

Researching these and other questions has taken me to many more places in China than a single dorm room in Changsha. Although those places don't exist on the Internet, the stories they tell provide clues about what a variety of online services could offer and how they should be designed.

These examples of Google's and my own research provides hints of the value in conducting research that pushes beyond what may seem to be obvious boundaries. A common phrase people use to try to inspire innovation is "think outside the box". In the case of designing online services, it can be better to say "think outside the Internet".

A New Google Phone in China

Google fans, are you seeking a way to better show your passion for Google? If so, then I may have seen the phone for you at a shop in Changsha, Hunan province.

Of course, the Google phone seen above runs Android--in this case OS version 2.3.7.

If you are not sold on the Android experience, though, when turning on the phone you can chose to have it simulate an iPhone-like interface instead (warning: some may now question whether you are a true Google fan).

The back of the phone's box provides more details about it, including the wide range of colors available (it also lists a slightly different OS version than what the phone itself reported).

The woman who showed me the phone was quick to say it was not made by Google. Curiously, the box did not indicate the real brand but did include the Google name in the upper-right corner.

However, booting up the phone identified the brand as Awang (A王).

Has Awang received approval from Google to use its name on the phone? I have not asked Google, but I see signs Awang has not followed some of Google's published trademark guidelines. So Google fans, maybe you might want to buy a Google wooden cricket set instead.

I don't plan to conduct an in-depth review of the phone, so just two more quick points:

• Even if Google did not grant permission for their name to be used on this phone, they can find some solace in the fact a Chinese company presumably believed that using the Google name could benefit their sales in China.
• I doubt the Google phone will be making an appearance at the "Android Store" I saw in Zhuhai, especially since all the phones being sold there were made by well-known brands. I'd say Awang has a long ways to go before reaching that stage.

More later about the other mobile phones I have seen for sale in Changsha and how they compare to what I have seen elsewhere in China (see here and here for earlier examples of mobile phones "borrowing" Apple's trademarks). And I will also soon share some thoughts about recent news relating to a more pressing concern for Google. Although Google might approve of the Chinese government blocking sales of this Awang phone, overall Google would be thrilled to see less, not more, blocking in China.

Harmonious Mobile Phone Stores in Changsha, China

To improve the experience of viewing two photos I will share in this post, I highly recommend playing a particular video for some background music to set the mood (video also here on YouTube):

If you are located in a country such as China, Iran, Syria, and Turkmenistan where YouTube is blocked to prevent you from hearing and seeing its nefarious content, then maybe you can play this Youku copy which may include an advertisement at the beginning (the video does not appear in some readers; not sure why, but it is also here on Youku):

If you are not able to play music at the moment, then I recommend simply singing the song "Ebony and Ivory" to yourself. Make sure to try your best to imitate Paul McCartney's and Stevie Wonder's different voices. And ignore any strange looks from people around you. This is really worth it.

Now that an appropriate theme is in the air, here are two mobile phone stores I saw today in downtown Changsha, Hunan province:

The stores complement the "fake" Android store and many "fake" Apple stores I have seen in China. Not surprisingly, both stores sold Apple and Android mobile phones. The second store also had an extensive selection of Nokia phones, including several which run the Windows Phone 7 operating system.

I will avoid delving into any possible deeper points so you can immerse yourself in this touching moment of blissful harmony. You may even want to play the video multiple times.

Mitt Romney and Counterfeit Apple Stores in China

The most recent U.S. presidential debate touched on some China-related issues, and I would like to comment on at least one of them.

No, this post will not be about the single question from a Shanghainese female I know:

Binders of women. What does 'binders' mean here?

Nor will it be about the many creative answers she received from friends.

Instead, I want to focus on this statement by Mitt Romney (copied from a debate transcript here):

We can compete with anyone in the world as long as the playing field is level. China's been cheating over the years. One by holding down the value of their currency. Number two, by stealing our intellectual property; our designs, our patents, our technology. There's even an Apple store in China that's a counterfeit Apple store, selling counterfeit goods. They hack into our computers. We will have to have people play on a fair basis, that's number one.

When listening to the debate live, Romney's reference of the "counterfeit Apple store, selling counterfeit goods" struck me as peculiar. I had assumed he was talking about the widely-reported "fake Apple Store" in Kunming. But that situation has long since been resolved, and I am not aware of any evidence that the Apple products it sold were counterfeits. However, it would be easy for me to believe there exists at least one store somewhere in China that could be reasonably called a "counterfeit" Apple store and that sells counterfeit goods of some sort (even if they aren't Apple products but instead are accessories designed by other companies). Since it is not clear which exact store Romney is referencing and he does not specify which type of goods are being counterfeited, I would not consider Romney's Apple store claim to be necessarily untrue. But whether he was referencing the store in Kunming or another store in China that has somehow caught his attention, I am not convinced the example was relevant in regards to arguing that the playing field is not level in China.

As I have detailed before, what counts as a "fake" Apple store can be fuzzy. And since so many potential offenders can still be found, at least at the moment Apple may only be taking action against those that go to extremes in imitating a real Apple Store. Furthermore there exist many Apple-authorized retail stores in China that are not Apple Stores, and it is not illegal for unauthorized stores to resell genuine Apple merchandise in China (see previous two links for more about these topics and examples of both fake and authorized Apple stores in China). Although I have seen mobile phones for sale in China that appear to inappropriately use Apple's trademarks (see here and here for two of my favorite examples), I have never seen such phones for sale in what I think could reasonably be called a "counterfeit Apple store". Also, I am not aware of any evidence that many fake Apple stores are selling counterfeit products that look and function like genuine Apple products. Instead, most reports and my own experience suggest that the Apple products being sold at such stores are purchased from authorized Apple stores. The Apple Store in Hong Kong has been a particularly popular source due to differences in prices and availability of products, and it plays a role in China's extensive grey market (for other examples of grey market activities see here and here). See here for some examples of stores in Guangzhou who earlier this year openly stated that their iPhones come from Hong Kong (also includes many examples of stores in Hunan province and elsewhere in Guangzhou province). See here for a more recent example in a Reuters report from nearby Shenzhen.

So, although Apple certainly faces challenges in China, I don't think the "counterfeit stores" are effective for the point Romney was making. After all, those stores mostly appear to be selling genuine products purchased from Apple.

If Romney had his heart set on using a tech example to make his case, I think there would have been more suitable options. For example, an online service that is blocked by China's Great Firewall, such as Google's YouTube, could touch on the issue of fairness while also touching on another issue that can stir up American voters. Mentioning YouTube's situation could show Romney is concerned about the restrictions on free speech in China. It is also an example of where China's censorship leads to a playing field that is not level. After all, YouTube cannot expect to make much profit in China if it is blocked. China's Great Firewall is even helping Chinese companies get business from American companies (see here for one example related to YouTube). And if you think services such as YouTube are only blocked due to reasons of censorship, read here about a Chinese woman in Guizhou who thinks there are also economic reasons for Google's "problems" in China. Regardless of the reasons for the blocking, though, I think it is fair to assume that most American voters could be easily convinced (if they aren't already) that YouTube is not on a level playing field with its potential competitors in China.

However, some would largue that all is indeed fair in regards to YouTube and that Google just has to observe China's censorship laws. Well... if Romney is sensitive to such concerns, then he can mention another well known tech company. Microsoft could make a kadzillion* dollars if all the copies of its software in China were used under proper licenses and not pirated versions. The problem is so extreme that Microsoft has reportedly even had to make a formal request in China that several state-owned companies stop using pirated copies of Microsoft software (see here). And although there may be disagreements over the severity of the problem (at least in public statements), the Chinese government has openly stated it wishes to reduce software piracy. So even they appear to acknowledge (at least in their words) that there is a problem. Again, I think American voters would readily view Microsoft's situation as not fair. The only caveat that now comes to mind is any Chinese software company probably also faces issues with piracy in China. So I suppose one could say there is a level playing field in that regards. However, the problem has a much larger financial effect on American companies such as Microsoft, and no Chinese company faces a similar problem succeeding in the US.

So why did Romney mention Apple's situation instead of Google's or Microsoft's? I could speculate about reasons that relate to either Romney's interests (for example, he might think Apple is "sexier" to voters or he might have a very specific definition of "level playing field") or Google's and Microsoft's interests (for example, they may not consider it to be beneficial to resolving their China-related problems for them be publicly stated by a prominent U.S. politician) but... I think it is best to just say I really don't know.

Finally, I don't expect this critique to pose a significant setback for Romney. Although I was puzzled by his statement about a counterfeit Apple store and wanted to comment on it, American voters will likely be far more concerned about many other statements made during the debate.

Even those about binders.


*"Kadzillion" equals whatever amount Microsoft would make under such conditions.

UPDATE: Paul Mozur in the China Real Time Report writes that Jessica Angelson, the blogger who brought attention to the fake Apple Store in Kunming, "didn’t feel her find was being used properly" by Romney. Again, even though it was my first interpretation as well, at the moment I don't think it can be said that Romney's words definitely refer to the Kunming store. But even if they don't, the example would not seem to be highly relevant to his point. Maybe Romney will shed more light on this issue.


Disclosure: I previously worked as a user experience researcher at Microsoft China. All of the information and claims about Microsoft in this post are based solely on public sources (except for my newly-created word "kadzillion") and in no way represent "inside knowledge" on my part. The rampant pirating of Microsoft's products in China is well-known and easy to see.

Android Shirts and Samsung Sales at a Store in Shenzhen

One day at Shenzhen's Dongmen shopping area two young men walked by with shirts I could not help noticing:



Their blue shirts reminded me of the shirts worn by employees at Apple Stores, except the Apple logo was replaced with Android logos. I wondered if it was possible they worked at a store that might rival the Android store I found in nearby Zhuhai. After a brief chat, they happily pointed me in the right direction to find it.

Although the store proved to be ordinary (for China) in most respects and sold a variety of phones, I was mildly surprised to see that not everyone was wearing an Android shirt. Some of the employees wore similar shirts with an Apple logo similar (if not identical) to those seen at Apple Stores -- not the first time I have seen that in China.

I proceeded to have a in-depth conversation with one of the store managers who opened up on a variety of topics. One issue I found notable was that this manager thought some of the Nokia phones they were selling, such as the N9, ran Windows Phone 8. However, the N9 and the other Nokias available at the store ran other operating systems. I suspect his confusion is a sign of deeper issues, but I will refrain from saying more at this point.

I also found it interesting to hear his account of the store's sales and why he thought various models sold better than others. The biggest nugget in it all was that their best seller was Samsung smartphones running Android. Given what I had recently seen elsewhere in China and reports of Samsung's current strength in China, this did not come as a surprise.

So, the store seems to be another sign of good news for Google in China's dynamic mobile phone market. And like the Android store in Zhuhai, maybe the shirts can provide some inspiration as well. Though Google might prefer a different color.

The Fate of the Android Store in Zhuhai, China

Update at end

More than four months have passed since I first posted about the "Android store" I stumbled upon after I took a random bus trip in Zhuhai, Guangdong province. One issue some people raised was whether its days were numbered due to possible actions from Google. But I assumed that the store, like many unauthorized Apple stores in China, would not face any immediate interference.

Last week I happened to be in Zhuhai, so I returned to its Nanping district to checkup on the now semi-famous store. At first glance, it did not appear much had changed:

Still there

The inside of the store was also mostly the same as before. One difference was that there were no Apple computers for sale -- only iPads and iPhones were available (see here for earlier photos from inside the store). Another difference also caught my eye. The staff were wearing store shirts:

She was happy to have her photograph taken.

Sorry, the shirts are not available for purchase.

The Android robot is displayed on the front of the shirt, Apple's logo is on the right sleeve, and Android, Windows Phone, Symbian, and iOS are on the back of the shirt. Given the store's sign, it seems fitting that Android is the most prominently featured brand, even in the shirt's color. It is worth nothing that what appears to be the name of the store on the shirt is the same as the Chinese words which appear underneath the Android logos on the store's main sign.

Although finding that the store still existed did not surprise me, there was something else I was less sure about. Would the store inspire others?

I found the answer at another store just down the street. Here it is as I saw it several months ago:

One of the many stores in the area with a Nokia sign

But the store has since undergone a bit of a makeover:

The large Nokia sign on the outside of the store has been replaced with the Android robot and what is presumably the store's Chinese name (which is similar to the other store's Chinese name and also does not include the Chinese word for "android"). The Nokia sign on the inside of the store has been replaced with a Samsung sign. Another outside face of the store is now partly in the Apple style, but it curiously includes the Android logos on the middle column. However, this mix of Apple and Android may not be so surprising since this same store previously had an ad for the iPhone that included a singing Android robot.

I will refrain from any deep commentary. I simply wanted to share that not only does the original Android store remain, but it appears to have an imitator.

And now I wonder if more will soon appear.



UPDATE: A little over a year later, much had changed. See "The Fate of the Android Store in Zhuhai, China: Part II" for more.